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Our services

Care Coordinator service -  Care Coordinators provide extra time, capacity, and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals. They will work closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed. They focus delivery of the Comprehensive Model for Personalised Care to reflect local priorities, health inequalities or population health management risk stratification. 

Pharmacy service - The pharmacists working within the PCN are known as clinical pharmacists. The clinical pharmacists can clinically assess and treat patients using their expert knowledge of medicines to add value to and improve patient care, safety and outcomes. Some of the clinical pharmacists in the team are independent prescribers that can prescribe medications to patients when clinically necessary. The clinical pharmacists work closely with the doctors, nurses and other allied health care professionals within the PCN as part of a multi-disciplinary team (MDT) to ensure the best outcome for our patients. 

Social Prescriber serviceSocial prescribers are trained professionals who work in healthcare to support patients with non-medical needs. Their role is to help patients identify and access community resources that can improve their health and well-being, such as exercise classes, support groups, or social activities.

They work closely with healthcare professionals, such as doctors and nurses, to understand a patient's medical and social needs. Then, they provide personalized recommendations for community resources that can address those needs.

Social prescribers aim to help patients improve their overall health and quality of life by addressing social factors that may be impacting their health, such as loneliness, isolation, or financial stress. They help patients connect with resources that can support their physical, mental, and social well-being outside of traditional medical treatments.

Respiratory Service - The role of the Respiratory Nurse within the PCN is predominantly to review referrals from all 4 surgeries, pre-screen and complete spirometry with appropriate patients. Maintaining and organising waiting lists, interpreting Spirometry results and diagnosing Asthma and COPD where relevant. Education for patients and commencement on inhaled therapy in accordance with Local, GOLD and NICE guidelines. Follow up and refer back to surgery when diagnosis is confirmed. 

Health and Wellbeing Service - The role of the Health and Wellbeing Coach (HWBC) is to provide a non-judgemental approach that supports patients to self-identify existing issues and encourages proactive prevention of new and existing illnesses. HWBC predominately use health coaching skills to support inactive patients with lower levels of patient activation, through the use of motivational interviewing and behaviour change techniques. The HWBC is able to help patients increase their knowledge, skills and confidence which in turn promotes accountability and encourages lifestyle change. The health coaching approach is based on strong communication and listening skills, these can help self-motivate patients and underpin their health and wellbeing related goals.

Enhanced Access service - The Enhanced Access service provides out of hours Primary Care to all our registered patients within the Hoddesdon & Broxbourne PCN. The service is available Monday - Friday 18:30-20:00 and all day on Saturdays (09:00-17:00). The service is run from Amwell Surgery in Hoddesdon town centre. As well as the usual GP and Practice Nurse services you would expect from your doctors surgery the service also offers: Ear Micro-suction, Family Planning services, Physiotherapy and Anxiety management counselling. 

Vaccination service - H&B Health is delighted to be working with our member practices to ensure all our patients have easy, accessible access for their Flu and COVID vaccinations. Across the network we deliver around 15,000 vaccinations each campaign (Spring or Autumn). The network was proud to be in the first cohort nationally delivering COVID vaccinations back in December 2020 and has since given over 100,000 COVID primary and booster vaccinations.

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